WAMU 88.5 : News

Filed Under:

Advocates For Metro Riders Want Transit Agency To Offer Better Customer Service

Play associated audio

A group of Metro riders says the transit authority should make a commitment to its customers, guaranteeing some basic customer service benefits.

Ask just about any commuter what they'd like to see Metro do better, and they can come up with something. For Red Line rider Matthew Modrelle, he'd like faster information when something goes wrong on the rails.

"It doesn't seem like I get any notification until I am actually at the stop," he says.

Metro's Riders Advisory Council has put seven such suggestions down on paper in an effort to establish metrics to measure Metro's performance. The Council has submitted its draft of the commitment to customers to the Metro board for consideration.

The recommendations include generalities like making safety Metro's number one concern, providing the "highest level" of customer service, and giving timely information during service disruptions, of which there've been many recently. Council chairman Ben Ball says its important for riders' expectations to be realistic.

"There is a gap right now between what Metro's customers expect and what Metro feels it can deliver," he says. "This is our way of bringing those two sides together as much as possible. Quite frankly, I think a lot of riders expect Metro to deliver more than it possible can. A lot of our expectations are unrealistic, quite frankly."

The riders' recommendations will be discussed by Metro's board of directors at its meeting tomorrow.

NPR

Peruvians Love Their Chicha Street Art. The Government ... Not So Much

Walk down a street in Peru and you'll likely see an example of the glow-in-the-dark posters and murals. Lots of people love them. But the upper crust — and the government — aren't impressed.
NPR

Tea-Infused Sweets: Chocolate + Jasmine Tea Is A Match Made In Heaven

Smoky and floral brews can provide a kick of flavor to desserts, especially when blended with chocolate. Pastry chef Naomi Gallego shows us a few tricks for surprising the palate with tea.
WAMU 88.5

Texas Textbooks And Teaching The Civil War And America's History Of Racial Segregation

This fall five million public school students in Texas will use textbooks that critics say misrepresent the Civil War and the nation's history of racial segregation. The battle over how the Civil War is taught in public schools.

WAMU 88.5

UMBC President Freeman Hrabowski

The president of University of Maryland, Baltimore County, chats about the future of higher education — and what he's doing to steer African-American students into science, technology, engineering and mathematics.

Leave a Comment

Help keep the conversation civil. Please refer to our Terms of Use and Code of Conduct before posting your comments.